Monday Motivation: Crypto and Your Small Business: What’s Actually Worth Knowing?
Crypto and Your Small Business: What’s Actually Worth Knowing? Suppose a customer asks to pay for a $200 order with cryptocurrency. Can you accept it? How would you know you’ve been paid? And would $200 still be $200 by the time the money reaches your business account? You don’t need to know how to buy Bitcoin to ask those questions. They’re the same questions you probably asked when you first signed on with Stripe or any of those new payment methods: What does it cost, when do I get paid, and what happens if something goes wrong? But if
Monday Motivation: What Would Fall Apart If Your Best Employee Left Tomorrow?
Every business has that one employee—the person who knows how to fix the ancient printer, knows which vendor will answer after 5 p.m. and how to get them to do so, knows where the old customer files live, and understands the nuances and preferences of your most loyal customers, including what not to do when they’re upset. That employee can work through any role because they’ve been around long enough to know where all the bodies are buried. Figuratively, we hope. They’re invaluable and you lean on them without thinking. They’re an integral part of your business and you
Monday Motivation: Do You Really Have to Answer Every Email?
You drop everything and respond immediately because that’s what a responsible business owner does. You’re accessible, attentive and on top of things. You’re also halfway through six different tasks and making meaningful progress on none of them. For many small business owners, responsiveness has become intertwined with good service. We assume the faster we answer, the more professional we appear. We’re on top of it and it makes everyone else feel great. Yet constant availability carries a cost. Every interruption pulls your attention away from work that requires thought, creativity or careful decision-making. With constant interruption, you can never